Credit Card Stronger than Law? Chargeback over the Law

Nov 14, 2018

11:00

CASE STUDY

15 min

Chargebacks are a forced transaction reversal initiated by the cardholder’s bank. They differ from traditional refunds in one simple way: rather than contact the business for a refund, the consumer goes over the merchant’s head and asks the bank to forcibly remove funds from the business’s bank account. Chargebacks were designed as a form of consumer protection. But state and industry regulations have not kept pace with rapid changes in technology and payment options, and this has allowed chargebacks to become weapons consumers can use against merchants.

  • Jakub Žák (SK)

    Senior Associate

    Poláček & Partners

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